Privacy policy

We prioritize your privacy across our services by adhering to one principle: we don't collect any information other than what is absolutely necessary.

This privacy policy covers all of our services, including our website, desktop applications, and mobile apps.

What information do we collect?

We collect the following information:

  • Account information: We collect your email address when you create an account. We use this information to send you important information about your account, such as password resets.
  • Usage information: We collect information about how you use our services, such as which features you use, how often you use them, and how long you use them for. We use this information to improve our services and to provide you with a better experience. This information is collected anonymously and cannot be used to identify you.

We may also use information from third-party services:

  • Google Analytics: We use Google Analytics to collect information about how you use our website. This information is collected anonymously and cannot be used to identify you. You can learn more about Google Analytics' privacy practices here.
  • OAuth providers: We use OAuth to allow you to sign into our services using third-party accounts and may store information provided by your OAuth provider such as your email address.
  • Payment information: We use Stripe to process payments for our premium services. We do not store any payment information on our servers.

How do we use this information?

As mentioned above, we only store personal information that we consider absolutely necessary. These purposes are listed below:

  • To provide our Services. For example, to set up and maintain your account, provide customer service, process payments and orders, and verify user information.
  • To ensure quality, maintain safety, and improve our Services. For example, by providing automatic upgrades and new versions of our Services. Or, for example, by monitoring and analyzing how users interact with our Services so we can build meaningful improvements and new features.
  • To protect our Services, our users, and the public.For example, by detecting security incidents; fighting spam; complying with our legal obligations; and protecting the rights and property of Grill Insight and others, which may result in us, for example, declining a transaction or terminating Services.
  • To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
  • To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on Grill Insight; texting you to verify your payment; If you don't want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we'll still send you important updates relating to your account.)

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on.

How do we share this information?

We do not share your information with third parties except in the following circumstances:

  • Legal and regulatory requirements: We may share your information with third parties if we are required to do so by law or regulation, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Services.
  • Service providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, email service providers, and analytics providers. These service providers are authorized to use your information only as necessary to provide these services to us.
  • Business transfers: We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We will never sell your data.

Security

We take the security of your information seriously. We use industry standard security measures to protect your information from unauthorized access. We also use encryption to protect your information in transit. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your rights

You have the right to request access to, correction, or deletion of your personal information. You can also object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. You can exercise these rights by contacting us at contact@grillinsight.app.

You can also opt out of receiving marketing emails from us by clicking the unsubscribe link in the emails we send or by contacting us at contact@grillinsight.app.

California privacy rights

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. To make such a request, please contact us at contact@grillinsight.app.